9piso Privacy Policy

When you register for an account on 9piso, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with Philippine gaming regulations. We also collect payment-related details such as your preferred deposit and withdrawal method, transaction history, and account balance records, though we do not store full card numbers or banking credentials directly on our servers. When you contact our support team, we retain records of your communications to help resolve issues efficiently and improve our service quality. All information you voluntarily provide is used solely for the purposes described in this Privacy Policy and will not be shared with third parties for marketing without your explicit consent.

As you use the 9piso platform, we automatically collect certain technical and behavioural data to help us maintain a secure, fair, and enjoyable gaming environment for all Filipino players. This includes your device type, operating system, browser version, IP address, and general location data derived from your network connection. We also record your in-platform activity such as games played, bets placed, session duration, pages visited, and features accessed, which helps us personalise your experience and detect any unusual or potentially fraudulent behaviour. Cookies and similar tracking technologies are used to remember your preferences, keep your session active, and measure how different parts of the platform are used. You may adjust your browser settings to limit certain cookies, though doing so may affect the functionality of some platform features. We do not use your activity data to build profiles for sale to advertisers or third-party data brokers.

9piso does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where Philippine law or a valid regulatory authority requires disclosure — for example, in connection with an anti-money laundering investigation or a court order — we are legally obligated to comply and will provide the requested information. If 9piso undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your information is handled. We will never share your data with any entity that intends to use it for purposes inconsistent with this Privacy Policy.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 9piso platform is encrypted using SSL/TLS protocols, and sensitive account data is stored in secured, access-controlled environments. Our internal access controls ensure that only authorised personnel with a legitimate business need can view personal account information, and all such access is logged and audited. We conduct regular security assessments and work with qualified cybersecurity professionals to identify and address potential vulnerabilities in our systems. While no digital platform can guarantee absolute security, 9piso is committed to maintaining robust protections and responding promptly to any security incidents that may affect your data.

As a registered user of 9piso based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate or outdated details, and ask us to delete your account and associated data subject to our legal retention obligations. You may also request a copy of your data in a portable format, object to certain types of processing, or withdraw consent for optional data uses such as promotional communications at any time. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will acknowledge your request within five business days and aim to resolve it fully within thirty calendar days. Please note that some data may be retained beyond account closure where required by Philippine law, such as transaction records for anti-money laundering compliance purposes.

9piso reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their account email address. Your continued use of the 9piso platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we handle your personal information. If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at [email protected] and our team will be happy to assist you.